LA Tanning – Delivery and Returns
If you no longer wish to keep an item, contact us promptly. Eligible products may be returned in their original condition within seven working days of delivery. Return postage is normally the customer's responsibility unless we supplied the wrong item or the product arrived damaged or faulty.
Before sending anything back, email info@latanning.co.uk for instructions and the correct return address. Include a copy of your invoice and package the item securely.
Equipment warranty
HVLP units are covered by a 12-month UK manufacturer's guarantee. Damage caused by misuse, unsuitable use, industrial or hire use is not covered. Equipment reported as faulty will be assessed before replacement or repair is approved.
Solutions and self-tanning products
Tanning solution and self-tanning mousse cannot be returned simply because they are no longer wanted. If a product is believed to be faulty, it will be tested and a remedy offered where a manufacturing fault is confirmed.
Tanning tents
Tent warranties cover manufacturing and material faults, but not damage caused by incorrect opening, closing or use.
Orders cannot be cancelled after dispatch.